Artificial Intelligence (AI) is the ability of developing a computer system with the intellectual processing characteristic of humans, it enables a computer program to perform tasks associated with humans like reasoning, discovering meaning or learning from past experience. All Artificial Intelligent systems include components like perception, learning, reasoning, planning & execution, and as well as its major role playing in Field Service Management.
Researchers are studying human attitudes in order to develop conversational AI models like Chatbots based on cognitive computing. Artificial Intelligence (AI) is radically changing businesses across the globe, fueled by Chatbots, enabling customers to communicate with computers who recognize the content and context of customers’ questions.
Chatbot is a robot that imitates human conversations through voice or text or both. It works on machine learning and natural language processing (NLP). Machine Learning, applies different parameters to create chatbot algorithms, NLP has the ability to imitate and pick-up conversational behavior and imitate human cadences.
Artificial Intelligence (AI) is an intelligent, self-evolving computer program that can learn and imitate human behavior and brain function. Over time they become smarter. Chatbots are computer programs usually used in text and voice mediums to interact with humans. Chatbots are a component within AI.
Chatbots interactions can be simple to complex – asking about the weather to troubleshooting a complex issue. Chatbots can also be in the form of virtual assistants such as Kloudgin AI, SIRI and Google Now. For businesses, chatbots can be used for customer service for quick response and problem-solving.
Bots – Rule Based and AI Bots
There are two types of bots. Rule based boats and artificially intelligent bots. The rule based bots are designed to perform tasks within their programmed parameters only. These bots are economical, easy to implement and deploy. They are one-dimensional and they can be used to perform simple tasks within an organization.
Artificial Intelligent chatbots are multi-dimensional. They can gather information, data, and trends over time and learn as the data is stored on their neural network. Artificial intelligent boots don’t only have the capacity to learn and gather information, but they can also understand the depth, intent of questions and human context through a deep learning process called Natural Language Processing (NLP). These bots can give you insights, analytics, fast customer service and overlook your entire user experience.
Artificial Intelligence as a system
While Artificial Intelligence helps machines learn new experiences, adjust to new inputs and perform tasks like humans. This technology enables computers to process huge amounts of data and recognize trends. The more data they compute, the more they’re able to learn resulting in higher accuracy.
As machines seep their way into our lives, simplifying everything we do; one such example of a voice-powered virtual assistant is Alexa, developed by Amazon. It was made popular by Amazon Echo and Amazon Each, Alexa allows you to interact by speaking to it. Alexa is capable of playing music, create to-do lists, setting alarms, stream videos, Audiobooks, podcasts, and provide a weather update with real-time news update. Alexa runs in the cloud and uses past conversations to help improve user experience.
Artificial and Human Intelligence
Chatbots are computer engineered programs to perform tasks. While Artificial Intelligence depends on what it has learnt previously and its current interactions, so it can adapt to the next scenario. Chatbots will be able to solve queries that are engineered through programs as they rely on limited parameters, on the other hand, artificial intelligence improves with time as it relies on historical patterns and evolves with data.
AI powered virtual assistants and chatbots are your intelligent assistants to customer service agents just like a calculator is for an accountant. Companies that focus on Artificial Intelligence rely on NLP, deep learning and machine learning. Using Artificial Intelligence computers can be trained to accomplish specific job functions and tasks by processing large amounts of data.
Artificial Intelligence will help improve productivity, lower costs, drive sales, and create new growth opportunities. In the not so distant future, AI will offer more personalized experiences for customers. As this will become the norm and people on mass will embrace this new way of interacting with businesses, companies investing in AI will see a return on their technology investment.
Artificial Intelligence is evolving at a lightning pace and AI has the potential to create chatbots completely unrecognizable from a real real-human interaction. Chatbots are leading the automation path and businesses should invest in this technology to save time, money and understanding their audience better. By investing in machine learning and NLP companies can restructure the data to generate revenue, sales, customer service and many other functions by bridging the gap between data and performance by developing algorithms and data processing.