ITIL or Information Technology Infrastructure Library certification consists of 5 different levels – Foundation, Practitioner, Intermediate, Expert, and Master.
The Intermediate level is the only level that is module-based and consists of 5 Service Lifecycle modules and 4 Service Capability modules.
With an ITIL certification, candidates have the option to either take one module or choose multiple ones from both Service Lifecycle and Service Capability.
The Service Capability module includes:
- Operational Support and Analysis (OSA)
- Planning, Protection, and Optimization (PPO)
- Release, Control, and Validation (RCV)
- Service Offerings and Agreements (SOA)
Here, you get all the details of the Service Capability module.
Operational Support and Analysis (OSA):-
The primary purpose of Operational Support and Analysis (OSA) is to teach, examine, and corroborate the knowledge of an individual in IT Service Management practises.
Individuals with the ITIL OSA certification will be efficient in:
- Optimising service operations performance.
- Determining the risk factors, challenges, and success factors related to
- Knowing how OSA functions and work with Service Lifecycle ones.
- Learning how various OSA methods aid in supporting business operations.
- How considerations as well as technology work for OSA implementation?
After getting certified in ITIL OSA, individuals will get to take part in roles like management of problem, application, service, access, technical, incident, event, request, IT operations, and request fulfilment.
Planning, Protection, and Optimization (PPO)
Planning, Protection, and Optimization (PPO) ensures that technology architecture, service management systems and tools, new and updated services, methods and metrics, and processes and measurement systems are developed in a way that can cater to customer requirements.
Individuals will learn the following after completion of this certification:
- Responsibilities and roles related to planning, protection, and optimization.
- Potential for availability and capacity management.
- Service design concerning lifecycle and PPO
Individuals with this certification can provide their applications in management of capacity, demand, availability, information security, and IT service continuity.
Release, Control and Validation (RCV)
The Release, Control and Validation (RCV) certification works for making individuals understand the Service Transition processes. It makes sure that new services are examined and corroborated, transitional changes are managed efficiently, and deployment of services fulfils business needs.
Individuals with this certification learn the following:
- Measuring ITIL release, control, and validation.
- Potential for change management to comprehend a service transition successfully.
- Risk factors along with implementation considerations and technology associated with release, control and validation.
A RCV certified individual can provide his/her applications in management of release and deployment, change evaluation, request fulfilment, service asset and configuration, and service asset and configuration.
Service Offerings and Agreements
The Service Offerings and Agreements offer individuals a thorough knowledge of the five lifecycle stages.
Certified individuals know:
- Roles and responsibilities of SOA.
- Importance of SOA in organisations.
- Risk factors, challenges, and success factors involved.
SOA certified candidates provide their application in management of service level, catalog, portfolio, supplier, demand, and business relationship.